“At a recent meeting I was asked to write down two things that I thought would impact my business. My answer was 1) to be more critical and 2) to be lesstolerant. Needless to say, that created a great deal of discussion and I argued that there is at least one situation where it is necessary to be critical and intolerant; when looking at your own business and the way that you treat your customers!
This whole thought process originated after a trip to a store in Uxbridge called “The Passionate Cook’s Essentials.” Unexpectedly, this simple shopping trip turned out to be most enjoyable and thought provoking. I was greeted by the owner and asked if I needed any specific assistance. I was invited to browse and then to taste some of their wonderful cheeses and we chatted. During this conversation I learned about the business, the owner’s history, the uniqueness of the products (HP Sauce with Guinness), cooking classes and a whole lot more. What I experienced is fundamental good customer service. The truth is that this is how we should all be treating our customers. The sad reality is that this level of customer interaction is extremely unusual and stands out like a sore thumb. We all think that we provide good service but the truth is there are many things that we can do to improve and bring our businesses up to a good baseline level. Once we achieve this level, only then should we start to concentrate on other elements of business improvement.”
Just wanted to drop you a note and say thank you again for the class last night. The food was wonderful and I thoroughly enjoyed your preparation and tips. Your home is wonderfully inviting and everyone there was super. John and I really enjoyed ourselves.
~Thank you, Carla
Patty and I really enjoyed your Thai cooking class lastnight. I loved meeting new people and having some fun while learning and eating! What a great combo! We are making plans to attend another class.
You definitely have me hooked! I have been to several cooking classes and I have to tell you that none compare to yours. The welcome we received when we arrived; the presentation of all of the dishes and of course all the tips you gave us to ensure that our meals were as delicious as were yours. Thank you again Lisa and I look forward to receiving a list of more of your lessons. See you next week and again many thanks.
Just wanted to thank you for an entertaining evening and to let you know how much I enjoyed it.
Needless to say the flan will be the first item that I cook. I look forward to another evening soon as Bev is trying to organize a private Indian evening.
Great class last night Lisa, I can honestly say I think I am going to enjoy baking! Thank you for the lovely box of cookies.
On behalf of myself and my 7 lady friends, I would like to thank you for a superb private cooking class in my home on Thursday, September 29th.
The 2 soups and 4 appetizers were perfect for a group of eight women, not to mention the relaxed atmosphere created by you and your sous chef Lori.
This is definitely something I would like to do again in the near future. See you at the next cooking class.
WOW – such a great “Italian” evening we had last night in your fantastic and fabulous cooking studio! Everything was delicious, fun, relaxing – We can’t wait to do it again !!! and did I say delicious! You are an amazingly relaxed instructor and cook and as a result all your guests are relaxed and engaged.
~Cheers, Janet and Marko